Sunday 30 March 2014

Turn complainers into loyal customers

Complaint department

No one likes handling a disgruntled customer, but a complaint can actually be a good thing, because it means that the customer wants to continue doing business with you. And, if you manage the complaint in a timely and efficient manner, 95% of complainers will continue doing business with you. That's what put Nordstrom on the map. The company gave an unconditional guarantee that if a customer was unhappy with a purchase for any reason, Nordstrom would provide a replacement or a refund--without any red tape--100% of the time. Like Nordstrom, you can turn complainers into loyal customers.

From: "4 Things Every Entrepreneur Should Know About Sales."

Friday 14 February 2014

What is Meddle?

Meddle lets you select and comment on excerpts from articles, and with one click, publish them as a blog post, a tweet, Facebook message and/or LinkedIn message.